For smaller items, your order will typically be delivered via a parcel courier. We take extra care by packing your items with plenty of protection to help ensure everything arrives in perfect condition.

Here’s what you need to know:

• You’ll receive a tracking number and a delivery date whenever possible.
• If no one is available to accept the delivery, the package will be redirected to your nearest collection point.
• Please make sure to provide accurate contact information to ensure a smooth delivery process.

To ensure timely resolution, please follow these steps if damages occur:

Upon Delivery:

• Inspect the packaging and goods for visible damages.
• Inform the driver immediately and request them to “report damages.”
• Take photos of any visible damage and email them with your order number to fulham@europeanheritage.co.uk or your Sales Consultant.

After Delivery:

• Report additional damages discovered upon unpacking within 48 hours.
• Email the photos and your order number to fulham@europeanheritage.co.uk

Photographic evidence is required for us to verify damages and file claims with the delivery service. Minor damages (1–2% of tiles) may be deemed acceptable as they are often usable for cuts and do not affect the installation. If you report damages within 48 hours, and the items are not usable, we will arrange replacements based on the reported issues.